30-Day Return Window

At Bagsio, we want you to be fully satisfied with every purchase. If for any reason your order isn’t what you expected, you may request a return within 30 days from the day after delivery. To begin a return, email info@bagsio.com with your order number and reason for return. Our support team will guide you through the process quickly and professionally.

Return Conditions

• The item must be unused, unworn, and in original condition.
• All tags, labels, dust bags, and packaging must be intact.
• No signs of wear, stains, scratches, or odors from use.
• Items must include all original accessories (e.g., straps or chains).
• Proof of purchase (order confirmation or receipt) must be provided.

Once your return arrives and is inspected, approved refunds are issued within 7 business days.

Exchanges

We only accept exchanges for incorrect or defective items. If you received the wrong product or your handbag is defective, contact us at info@bagsio.com within 48 hours of delivery. We’ll arrange a replacement or exchange at no extra cost.

Returns Due to Customer Error

If you ordered the wrong item, changed your mind, or no longer want the product, returns are accepted only if unused and in original condition. The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Return Address

Bagsio Returns Department
39375 Burns Rd,
North Ridgeville, OH 44039, USA
Please include your Return Authorization Number inside the package.

Steps for Returning Your Item

1. Check Eligibility: Confirm you’re within the 30-day window from delivery.
2. Contact Support: Email info@bagsio.com for authorization and instructions.
3. Prepare the Package: Repack securely in the original packaging.
4. Include Authorization: Place the return form and reason for return inside.
5. Ship the Return: Use a trackable, insured carrier such as UPS or FedEx.
6. Notify Us: Email the tracking number once shipped.
7. Inspection & Refund: We’ll confirm receipt and process the refund within 7 business days.

Damaged or Incorrect Items

If your handbag arrives damaged or incorrect, notify us within 48 hours of delivery. You have 30 days to return defective items for a full refund or replacement. In these cases, Bagsio covers all shipping costs.

Order Cancellation

Orders may be cancelled free of charge before shipping confirmation. Once your order has shipped, the standard return policy applies.

Lost Shipments

If your package does not arrive within 2 days of the expected delivery date, please contact us immediately. We’ll investigate with UPS or FedEx; if confirmed lost, you may choose a refund or replacement.

Refund Details

• Refunds are issued only after the returned item is received and approved.
• Refunds are credited to the original payment method within 7 business days.
• Depending on your bank or payment provider, it may take additional time to reflect.

Contact Information

Store: Bagsio.com
Email: info@bagsio.com
Phone: +1 346 298 7180
Hours: 10:00 AM – 7:00 PM CST, Monday to Saturday
Address: 39375 Burns Rd, North Ridgeville, OH 44039, USA